Privacy Policy
INNOVATIVE STRATEGIES. ACTIONABLE RESULTS. EXCEPTIONAL GROWTH.
Privacy Policy - Environmental Solutions Group
Privacy Policy
Last Updated: January 9, 2025
1. Introduction
At Environmental Solutions Group ("we," "our," "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services, including SMS text messaging communications.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and mailing address
- Communication Data: Records of your interactions with us, including SMS messages, emails, and phone calls
- Transaction Information: Details about products or services you have purchased or inquired about
- Technical Information: Device information, IP address, browser type, and usage data when you visit our website
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our products and services
- To communicate with you about your orders, inquiries, and requests
- To send you important updates, notifications, and account information
- To send promotional messages and marketing communications (with your explicit consent)
- To improve our services and customer experience
- To comply with legal obligations and protect our rights
4. SMS Text Messaging
4.1 Consent to Receive Text Messages
By providing your mobile phone number and opting in to receive text messages from Environmental Solutions Group, you expressly consent to receive SMS messages, including promotional and transactional messages, from us at the phone number you provided. Message frequency varies depending on your interactions with us. Message and data rates may apply.
4.2 Types of Messages
You may receive the following types of text messages from us:
- Order confirmations and shipping updates
- Appointment reminders and notifications
- Account alerts and security notifications
- Promotional offers and marketing messages (if you've opted in)
- Customer service communications
4.3 Important: We Do Not Share Your Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data sharing exclude text messaging originator opt-in data and consent. Your phone number and text messaging consent information will not be shared with any third parties.
4.4 Opt-Out Instructions
You can opt out of receiving text messages from us at any time. To stop receiving text messages, simply reply with any of the following keywords to any message you receive from us:
- STOP
- END
- QUIT
- CANCEL
- UNSUBSCRIBE
- OPT OUT
After you send an opt-out message, you will receive one final confirmation message stating that you have been unsubscribed and will no longer receive text messages from us. You may also contact us at environmental@go-esg.com or (336) 373-1538 to opt out.
4.5 Help
For help or more information about our text messaging program, reply HELP to any message, or contact us at:
- Email: environmental@go-esg.com
- Phone: (336) 373-1538
5. How We Share Your Information
We are committed to protecting your privacy. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, or technology providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law, court order, subpoena, or other legal process, or when necessary to protect our rights, property, or safety, or that of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Important Note: Any information shared with third-party service providers is exclusively for the purpose of delivering our services to you. We do not share your personal information, including your mobile phone number, with third parties for their own marketing purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, subject to legal requirements.
- Opt-Out: You can opt out of receiving marketing communications or text messages at any time using the methods described above.
To exercise any of these rights, please contact us at environmental@go-esg.com or (336) 373-1538.
9. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control cookie settings through your browser preferences. For more information about how we use cookies, please see our Cookie Policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Environmental Solutions Group
- Address: 7 Mapleleaf Dr #104, Greensboro, NC 27410
- Email: environmental@go-esg.com
- Phone: (336) 373-1538
SMS Messaging Terms - Quick Reference
Consent: By opting in, you agree to receive text messages from Environmental Solutions Group. Message frequency varies. Message and data rates may apply.
Privacy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-Out: Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or OPT OUT to any message to unsubscribe at any time.
Help: Text HELP for assistance or contact us at environmental@go-esg.com or (336) 373-1538.